These Terms and Conditions (‘the Terms’) govern your relationship with RhinoMacs
Which is a trading division of RhinoMacs Marketing LTD
Please read them carefully as they affect your rights and liabilities under the law.
If you do not agree to these Terms, please do not place an Order for Goods or Services with us.
These Terms apply only to consumers who are individuals not acting for the purposes of their business or profession. All Orders for Goods or Services accepted by us will be subject to the following Terms, which will form part of and will govern the Contract of sale. No variation of these Terms will be accepted unless agreed in writing by an authorised person of RhinoMacs. We will not accept the inclusion of any alternative terms by you which conflict with, alter or add to these terms.
‘Contract’ means any contract between you and us for the sale and purchase of Goods or Services, incorporating these Terms.
‘Goods’ means an individual product or good including Software as described in our literature or website.
‘Normal Working Hours’ means 9am to 5pm on a Working Day. (Our telephone lines operate between 10am to 4PM Monday to Friday)
‘Order’ means an order for Goods or Services made by you in accordance with these Terms.
‘Order Confirmation’ means our written acceptance of your Order.
‘Services’ means service and support provided by us to you.
‘Software’ means computer program(s) and associated documentation.
‘Working Day’ means Monday to Friday, excluding Bank or other Public holidays
You’re Right to Cancel (Consumers)
In accordance with the Consumer Contracts Regulation Act 2014 if you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that the goods have not been in your possession for more than 14 Working Days after the day on which you received the goods (‘Working Day’ means all days other than Saturdays, Sundays and public holidays). Please note that you may not cancel any goods ordered from us where any audio or video recordings or computer software has been unsealed by you.
You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order.
All costs for returning the goods are to be met by the customer, we cannot accept liability for returned goods lost or damaged during transit. You are asked to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier and insure the consignment to cover its value. Proof of postage will not be accepted as
Proof of delivery
Please remember to enclose your name and address, and a copy of your purchase receipt.
If we collect the goods from you, we will charge you for the cost of collection (and we may if we wish deduct this from your refund).
Please Note: Orders returned that have been subject to physical damage, accidental damage, neglect, or user abuse will be rejected and returned to you along with a redelivery charge. Alternatively we may charge a higher restocking fee based on the condition of the product. Please note Business customers have no rights to returns goods under the regulation.