You can return your items to us within 14 calendar days of receiving your order. Buyer pays the postage.

Refund will not be issued after 14 Days, if you are having any problem with the item after the return due day, please read ‘What happens if I have received a defective item?’

  • When returning items, the product(s) need to reach us within 30 days from the date of delivery
  • Item(s) must be returned in their original working condition.
  • All items must contain all original accessories.
  • Items must be returned securely and in suitable packaging.
  • Custom specification products are not eligible for a refund.

Standard Return Policy

If you are returning your item, please keep a note of your full name, email address, reason of returning the item and phone number with the returned item.

If you do wish to return your order or just certain items from it, please call us on +447400495623.

What happens if I have received a defective item?

If you’re having trouble with your product or believe it is defective, please contact us by either email or phone. Once we have received your item, and if all the conditions set out in the rhinomacs returns policy are met, we will repair, replace or refund at our discretion.


Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you paid using PayPal, your refund will be issued instantly.

Product Descriptions

When we write our product descriptions, we endeavour to be as accurate as possible. Discrepancies can occasionally occur between the description and the specification of the item.

If you have noticed a discrepancy on your order, please contact us as soon as possible by telephone on 07400495623

Cancelling your order

Orders can be cancelled before they are dispatched.

If the order was placed without your knowledge or it has been dispatched already, please call us immediately to return the item back from the delivery courier.

If you have questions about rhino-macs please email us on


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