You can return your items to us within 14 calendar days of receiving your order. Buyer pays the postage.

Refund will not be issued after 14 Days, if you are having any problem with the item after the return due day, please read ‘What happens if I have received a defective item?’

  • When returning items, the product(s) need to reach us within 30 days from the date of delivery
  • Item(s) must be returned in their original working condition.
  • All items must contain all original accessories.
  • Items must be returned securely and in suitable packaging.
  • Custom specification products are not eligible for a refund.

Standard Return Policy

If you are returning your item, please keep a note of your full name, email address, reason of returning the item and phone number with the returned item.

If you do wish to return your order or just certain items from it, please call us on +447400495623.

What happens if I have received a defective item?

If you’re having trouble with your product or believe it is defective, please contact us by either email or phone. Once we have received your item, and if all the conditions set out in the rhinomacs returns policy are met, we will repair, replace or refund at our discretion.

Refunds

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you paid using PayPal, your refund will be issued instantly.

Product Descriptions

When we write our product descriptions, we endeavour to be as accurate as possible. Discrepancies can occasionally occur between the description and the specification of the item.

If you have noticed a discrepancy on your order, please contact us as soon as possible by telephone on 07400495623

Cancelling your order

Orders can be cancelled before they are dispatched.

If the order was placed without your knowledge or it has been dispatched already, please call us immediately to return the item back from the delivery courier.

If you have questions about rhino-macs please email us on ahmed@rhinomacs.co.uk

Miscellaneous

  • In the event that this Terms of Use conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of this Terms of Use will remain valid and intact
  •  The failure of either party to assert any right under this Terms of Use shall not be considered a waiver of any that party’s right and that right will remain in full force and effect
  •  You agree that without regard to any statue or contrary law that any claim or cause arising out of this web site or its services must be filed within one year (1 year)  after such claim or cause arose or the claim shall be forever barred
  • We may assign our rights and obligations under this Terms of Use and we shall be relieved of any further obligation.

You agree that our web site may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this web site nor for any error or omission.

You explicitly agree, in using this web site or any service provided, that you shall not:

  • Provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libellous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this web site or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law
  • Impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you
  • Collect or harvest any data about other users
  • Provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent
  • Provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.

Third Party Services

Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

Indemnification

You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this web site or service, your violation of this Terms of Use or any other violation of the rights of another person or party.